FAQ

How do I order?

Contact us to order at (800) 823-8313 or you can fill out the order form and send it to tcdparts@tcdparts.com

 

Can I get a copy of current pricing?

Yes, contact us by phone or email & we will email you an electronic file of our price list.

 

IS THERE A MINIMUM ORDER?

There is no minimum order.  However, all orders under $25 could be subject to a $5 handling fee.

 

WHAT ARE THE CREDIT TERMS?

Master Card, VISA, American Express and Discover are accepted for payment. To establish open credit a TCD Parts Inc. Credit Application must be completed and signed. Due on Receipt, Net 30; 1.5% per month will apply on invoices past 30 days.

 

HOW AM I INVOICED FOR ORDERS?

Orders will be invoiced at the price in effect at the time of shipment. Unless otherwise specified, prices are F.O.B. point of shipment. All prices and quotations are subject to change without notice. 

 

WILL I BE BILLED FOR CANCELED ORDERS?

When orders are cancelled by the purchaser the purchaser may be billed for reasonable charges based on expenses incurred due to commitments made by TCD for the cancelled order.

 

HOW DO I PROCESS A CLAIM FOR DAMAGE OR SHORTAGE?

To process a claim, we will  need your invoice number. If damaged, the original carton should be kept for possible carrier inspection. Shortage or damage claims need to be reported within 5 day to delivery.  

 

WHAT ARE THE PAYMENT TERMS?

Due on receipt, Net 30 days. 1.5% per month will apply on all invoices past 30 days with a $2.00 per month minimum, added to all invoices. All orders will be held from shipment when any invoice on an account becomes 30 days past due. At 60 days from the invoice date an account is considered severely past due and in jeopardy of being placed for collection. If an account is placed for collection:  All future orders will be shipped on terms of prepay. The dollar amount placed will include all collection agency fees and late charges. An account will not be considered for open account status until the account is current and the account has submitted an audited current financial statement and credit application.

 

WHAT IS THE RETURN POLICY?

Unused NON-Defective items may be returned. Restocking charge may be required.  All returns must be approved and a RMA number assigned before credit can be issued.  Returns must be received within 30 days of the isssuance of RMA number.  Please have the following information on hand when calling for an RMA number: Invoice #, Part #, Quantity returning & reason for returning.

 

HOW CAN I TRACK MY SHIPMENT?

The invoice you receive at time of shipment will include UPS tracking number.

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